Who will be cleaning my home?
NG Maids will provide you with high quality work always. Usually two people will clean your house. But depending of the amount of work to get done can be three or four.
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why NG Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.
What time will NG Maids be at my home?
Our normal workdays are Monday through Saturday from 8:00 am to 6:00 pm. NG Maids will schedule a set time for each appointment.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, NG Maids will make every effort to repair or if necessary, replace the item. Please report any issues within 24 of service.
Do I need to be home when NG Maids comes?
Most of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home. To insure added security, all house keys are individually coded and cross-referenced.
What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit, we appreciate a 48-hour notice.
How do I pay for the service?
Customers find it convenient to pay by check and leave it in a designated area. Checks should be made payable to NG Cleaning Services. Payment should be made on the day of each cleaning visit.